Privacy Policy

About this policy

Blackroot Bistro is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

· you use our website

· you make a booking on our website.

· you make enquiries on our website.

· someone is interested in working with us.


Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.


Who are we?

Blackroot Bistro is a restaurant/venue based in Sutton Park

Our registered address is: Sutton Park, Sutton Coldfield B74 2YU


How do we collect information from you?

We collect information from you:

· when you make a booking.

· when you visit a restaurant (preferences, allergies etc.).

· make an enquiry.

· when you sign up to marketing emails.


What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.


When you make a booking:

Blackroot Bistro collects information such as:

· title

· name

· e-mail address (used for booking confirmation and post-dining feedback emails)

· home or work address

· billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable)

· telephone number

· company name

· dietary requests

· marketing preferences (whether you opt-in or opt-out)


When you dine at Blackroot Bistro:

· marketing responses (where applicable)

· survey responses

· current and past restaurant reservation details


When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by Blackroot Bistro. This information can include:

· device type (e.g. mobile, computer, laptop, tablet)

· cookies

· operating system

· IP address

· browser type

· browser information (e.g., type, language, and history)

· domain names

· access times

· settings

· referring website addresses

· other data about your device to provide the services as otherwise described in this policy.


Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood).



You may submit your CV if you’re interested in working for us to This information may include:

· personal details

· employment details

· education

· salary history

· other relevant details


We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at

We will hold personal data for recruitment purposes for the duration of the recruitment process and, in the event that you are not selected for the vacancy, we shall delete your personal data within 6 months after the recruitment process has ended, or longer if you consent to us retaining your data for an extended period.



This is used at Blackroot Bistro for the following legitimate business interest:

· To prevent and detect crime and disorder

· To assist in the apprehension of offenders

· To provide evidence in the event of legal proceedings by or against Blackroot Bistro

· To ensure that we are being run in a safe manner

· To ensure operational effectiveness.


How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping.

· Send you service emails (booking confirmation and post-dining feedback).

· Improve our products and services.

· Send marketing communications if you have opted in to receive them.

· We may use the information to customise the website according to your interests.


Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies, if necessary, to deliver services on our behalf. For example service providers, third-party payment processors, and other third parties to provide our sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.


How and where do we store data?

We can only keep your personal data for as long as necessary for the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

We only keep your personal data up to the date of the booking in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.



We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.


Your Choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at

You have a right to request a copy of the personal information that Blackroot Bistro holds about you and have any inaccuracies corrected. Any such requests should be made to this email address:

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis:

CCTV – 1 year

Bookings and enquiries – up until the booking has passed

Recruitment – 6 months



Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.


What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will (NOT, HOWEVER,) be given the choice to have your data deleted or withheld from the new owner or controller.)


Changes to this Statement

Blackroot Bistro will occasionally update this Privacy Policy to reflect company and customer feedback. Blackroot Bistro encourages you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated in April 2021.


Contact Information

Blackroot Bistro welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact Blackroot Bistro at We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.